account · deletion
Delete your Tappex account.
You can request permanent deletion even if you no longer have the app. Account deletion is separate from canceling a paid subscription.
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How to request deletion
- Email us from the address associated with your app-store or support history where possible. If Sign in with Apple hides your email, state that you used Sign in with Apple.
- Include the subject “Delete my Tappex account.” Do not include captures, audio, provider tokens, your vault key, or your recovery key.
- We may ask you to verify ownership through your signed-in device or identity provider. We will never ask for your recovery key.
- We will confirm receipt and normally complete active-data deletion within seven days.
Start the request
This opens your email app with the correct subject and basic instructions.
Email deletion request02
What is deleted
Deletion covers your Tappex server account, active sessions, device registrations and public keys, device key packages, entitlement state, AI usage records, encrypted sync events, encrypted checkpoints, encrypted attachment blobs, and account-linked operational metadata.
Active server data is deleted within seven days. Backup copies expire within 30 days. Limited transaction records may be retained separately for the period required by tax, accounting, fraud-prevention, or legal-claims law. Those records are not used to recreate your account.
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What remains on your devices
Account deletion does not silently delete local captures from your phones or computers. You can export or delete local data before signing out or uninstalling. After the account is deleted, Tappex cannot restore the encrypted relay or reconnect it to a new account.
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Cancel billing separately
Store refund requests are handled by the relevant store, subject to your mandatory consumer rights.
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Need help?
Email daniels@tappex.app. You can also use that address to request access, correction, export, restriction, or another applicable privacy right.